Customer Service

🤝 Customer Service

Here to Help — Every Step of the Way

At Zaiyan Trade, customer satisfaction is at the heart of everything we do. Whether you have a question, need help with an order, or just want to say hello — our dedicated Customer Service team is ready to assist you.

📞 Contact Us

🔹 Email Support

📧 info@zaiyantrade.com
We respond within 24 hours (Monday–Friday)

🔹 Phone Support

📞 +1 214-234-5678
🕒 Available: Mon–Fri | 9:00 AM – 6:00 PM CST

🔹 Business Address

5900 Balcones Drive #23749
Austin, TX, 78731, USA

🔍 Common Support Topics

🛍️ Order Assistance

Order not received?
Tracking info not working?
Received the wrong item?

📩 Contact us with your Order Number for faster resolution.

🔁 Returns & Refunds

Return eligibility & process
Refund timeline
Exchanges

🔗 View Our Return Policy

🚚 Shipping Questions

Where do you ship?
How long does it take?
Delays or lost packages?

🔗 View Our Shipping Policy

💳 Payments & Billing

Payment methods
Failed transactions
Payment confirmation

🔗 View Our Payment Methods

🧠 Helpful Resources

✔️ FAQ Page
✔️ Track My Order
✔️ How to Shop
✔️ Terms & Conditions
✔️ Money-Back Guarantee

📢 Business & Wholesale Inquiries

Are you a business buyer or looking for bulk/custom orders?

👉 Email us at info@zaiyantrade.com with subject line: “B2B Inquiry”

❤️ We’re Here Because of You

At Zaiyan Trade, we’re not just delivering products — we’re delivering trust, convenience, and care. Your feedback, questions, and satisfaction help us grow.

Need help right now? Email us at info@zaiyantrade.com and we’ll take care of the rest.