❓ Frequently Asked Questions (FAQ)

Welcome to the Zaiyan Trade FAQ section. Here you’ll find answers to the most common questions about orders, shipping, payments, and more.

🛍️ Orders & Products

📦 How do I place an order?

Simply browse our products, click “Add to Cart,” and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

🔄 Can I change or cancel my order?

Yes — if your order hasn’t shipped yet. Contact us immediately at info@zaiyantrade.com with your order number.

📋 Do you offer bulk or wholesale orders?

Absolutely. We specialize in bulk and B2B orders. Contact us for special pricing and MOQ details.

🚚 Shipping & Delivery

🌍 Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery times vary by country.

⏱️ How long does delivery take?

• USA: 3–7 business days
• International: 7–21 business days
  Note: Delivery times may vary during holidays or due to customs.

🔍 How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can also use our Track My Order page.

💳 Payment & Billing

💰 What payment methods do you accept?

We accept:

• Visa / Mastercard / American Express
• PayPal
• Apple Pay / Google Pay
• Secure bank transfers (for B2B only)

🔒 Is my payment information secure?

Yes. We use industry-standard encryption (SSL) and partner with secure, PCI-compliant payment gateways.

🔁 Returns & Refunds

↩️ What is your return policy?

You can return eligible items within 14 days of delivery. Items must be unused and in original packaging. Read our full Return Policy »

💸 When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days.

🧾 Invoices & Documentation

📄 Will I receive an invoice?

Yes. A digital invoice is sent to your email after placing an order. For B2B clients, we can provide detailed invoices upon request.

🛠️ Custom & Wholesale Services

🎨 Can I request custom products or packaging?

Yes, we offer private labeling and OEM/ODM services. Minimum order quantities (MOQs) may apply.

📦 Do you offer fulfillment or drop-shipping?

Yes — we provide order fulfillment and white-label drop-shipping for partners and resellers.

📞 Contact & Support

🕘 What are your customer support hours?

We’re available Monday–Friday, 9AM–6PM (CST). For urgent matters, email us at info@zaiyantrade.com

📬 How can I contact you?

• Email: info@zaiyantrade.com
• Phone: +1 214-234-5678
• Address: 5900 Balcones Drive #23749, Austin, TX, 78731, USA

🔐 Account & Security

🧑‍💻 Do I need an account to place an order?

No, but having an account lets you track orders, save addresses, and access special offers.

🔐 Is my data safe?

Yes. We protect your personal information with SSL encryption and do not sell or share your data without consent. See our Privacy Policy »

Still have questions? Contact us anytime — we’re happy to help